Accessibility Statement
Effective date: September 21, 2026 | Last updated: September 21, 2026
J.W. Thompson Insurance Agency is committed to providing accessible communication and meaningful access to our website for people with disabilities. Accessibility is an ongoing part of how we design, review, and improve jwthompsoninsurance.agency.
Our Accessibility Target
We use the Web Content Accessibility Guidelines version 2.2, Level AA, as our current development target. This statement describes our objective and process; it is not a claim that every page, feature, or third-party service fully conforms at all times, and it is not a representation that the website is “ADA certified.”
Measures We Use
As the website is developed and maintained, we work to support accessibility through measures such as:
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Clear heading structure, page titles, labels, instructions, and link text.
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Keyboard access, visible focus indicators, and a logical focus order.
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Readable color contrast and content that can be enlarged, zoomed, and reflowed without unnecessary loss of information.
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Alternative text for meaningful images and appropriate treatment of decorative images.
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Captions or transcripts for meaningful prerecorded audio and video when applicable.
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Forms with associated labels, clear instructions, understandable error identification, and accessible status messages.
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Responsive layouts that work across common screen sizes and orientations.
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Automated checks together with manual keyboard, zoom, screen-reader, contrast, focus, form-error, and mobile testing.
Ongoing Improvement
We review accessibility during design, development, content updates, and periodic website testing. We prioritize barriers that prevent access to essential information, forms, and contact methods. Because websites, browsers, assistive technologies, plugins, and third-party services change over time, accessibility work is ongoing.
Third-Party Content and Services
Some links or features may be provided by third parties that we do not control, including insurance carrier systems, Little Giant, social-media platforms, mapping services, and embedded resources. Their accessibility may vary. If a third-party feature creates a barrier, contact us so we can help identify another reasonable way to access the information or service when available.
Request Assistance or Report a Barrier
If you have difficulty using the website, need information in another format, or want to report an accessibility barrier, contact us:
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Telephone: 928-758-7961.
Please identify the page or feature involved and describe the difficulty. If helpful, you may also tell us the browser, device, or assistive technology used and your preferred contact method. We will review the request and work to provide the information or service through a reasonable accessible method.
For your protection, do not include Social Security numbers, government-identification numbers, payment information, medical information, policy numbers, passwords, claim documents, or other sensitive insurance information in an accessibility email or public website form.
Related Website Information
For information about website data practices, review our Website Privacy Policy. For website-use conditions, review our Terms of Use.
Standards and Guidance
Our accessibility work is informed by the Web Content Accessibility Guidelines 2.2 and the U.S. Department of Justice guidance on web accessibility.